NCCP Managing Conflict introduces new and experienced coaches to the impact of conflict on sport in their day-to-day coaching practice. This module teaches key skills for achieving positive outcomes using effective conflict management techniques.

Learning outcomes:

After completing the NCCP Managing Conflict training module, coaches will be able to:

  • Identify common sources of conflict in sport
  • Take steps to prevent and resolve conflict resulting from misinformation, miscommunication or misunderstanding
  • Listen and speak for themselves in conflict situations to maintain positive and healthy relationships with athletes, parents, guardians, officials, other coaches and administrators